How do I file a claim if I purchased shipping insurance and my order was lost or damaged in transit?

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• Shipping Insurance Policy

  Shipping insurance for the customers of Southern Defense is enabled by default and appears during checkout as a “Add Shipping Insurance”. The customer understands they are able to decline shipping insurance at any time during the checkout process. By ...

• I purchased shipping insurance - can I get a refund or have my order reshipped?

  You may request a refund or store credit of the item purchase price (excluding shipping, taxes, and insurance costs), store credit in an equal amount, or a re-shipment of your order.

• Do you offer shipping insurance and how much does it cost?

  Yes, for a small fee, shipping insurance is offered and automatically selected by default for all orders, and you have the option to opt-out during the checkout process. Shipping insurance covers damaged or misdelivered packages. We recommend the ...

• How do I get a refund for an order lost in transit?

  Contact our customer service team if you purchased shipping insurance. Otherwise, contact the carrier directly.

• General Shipping & Delivery Policy

  Orders for products generally ship UPS, FedEx or USPS Mail. Southern Defense reserves the right to change or alter shipping methods from those selected at checkout without notice. Once your product is received by the carrier, you automatically assume ...