How do I get a refund for an order lost in transit?

• Related Articles

• I purchased shipping insurance - can I get a refund or have my order reshipped?

  You may request a refund or store credit of the item purchase price (excluding shipping, taxes, and insurance costs), store credit in an equal amount, or a re-shipment of your order.

• How do I file a claim if I purchased shipping insurance and my order was lost or damaged in transit?

  Contact us at info@southerndefense.com with your order number and issue description.

• Return, Refund & Exchange Policy

  All ammunition, gunpowder, and ammo primer sales are final. All products purchased through special order are final. Returns Except for ammunition, gunpowder and ammo primer, returns and exchanges are approved of on a case-by-case basis within 30 days ...

• Can I cancel my order after it has been placed?

  You may request cancellation of your order and a refund if it is shipping from our local warehouse and has not yet entered the shipping process. A cancellation fee of up to 20% of the item value may apply.

• Once my order is shipped, how long will it take to get to me?

  Typically, orders are delivered within 2-3 business days of shipment, though this may vary based on distance, holidays, and weather.