I purchased shipping insurance - can I get a refund or have my order reshipped?

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• Shipping Insurance Policy

  Shipping insurance for the customers of Southern Defense is enabled by default and appears during checkout as a “Add Shipping Insurance”. The customer understands they are able to decline shipping insurance at any time during the checkout process. By ...

• How do I get a refund for an order lost in transit?

  Contact our customer service team if you purchased shipping insurance. Otherwise, contact the carrier directly.

• Return, Refund & Exchange Policy

  All ammunition, gunpowder, and ammo primer sales are final. All products purchased through special order are final. Returns Except for ammunition, gunpowder and ammo primer, returns and exchanges are approved of on a case-by-case basis within 30 days ...

• How do I file a claim if I purchased shipping insurance and my order was lost or damaged in transit?

  Contact us at info@southerndefense.com with your order number and issue description.

• Do you offer shipping insurance and how much does it cost?

  Yes, for a small fee, shipping insurance is offered and automatically selected by default for all orders, and you have the option to opt-out during the checkout process. Shipping insurance covers damaged or misdelivered packages. We recommend the ...