Shipping insurance for the customers of Southern Defense is enabled by default and appears during checkout as a “Add Shipping Insurance”.
The customer understands they are able to decline shipping insurance at any time during the checkout process. By declining shipping insurance, the customer understands that Southern Defense is not responsible for any issues relating to shipment or package delivery, including but not limited to: loss, damage and/or theft.
If a customer who selects shipping insurance during the checkout process, would like to begin a claim, please email us at:
info@southerndefense.com with your order number and a detailed description of the issue. All claims are subject to review by Southern Defense and purchase of shipping insurance is not a guarantee of reimbursement.
If a claim is approved, the customer may be reimbursed via the following methods:
- Refund to the customer’s original payment method of the cost of the original merchandise, excluding sales tax (if applicable), shipping and/or handling charges, and the cost of shipping insurance per the customer’s order number/invoice.
- Store credit of the cost of the original merchandise, excluding sales tax (if applicable), shipping and/or handling charges, and the cost of shipping insurance per the customer’s order number/invoice.
- At the discretion of Southern Defense: re-shipment of the customer’s merchandise as previously purchased per the customer’s order number/invoice.
All shipping insurance claims must be made within 30 days of the date of purchase. Any claims made after 30 days of the date of purchase will be denied. Once a customer has contacted Southern Defense and initiated a shipping insurance claim, Southern Defense will reach out to the customer within a reasonable time frame. If a customer does not respond within 5 days of Southern Defense’s last message, the claim will be closed. Southern Defense may request additional photos and/or videos of the shipment/package, as well as a police report if a package is reported stolen.
Southern Defense’s shipping insurance will not reimburse shipping insurance claims including, but not limited to:
- Invalid and/or incomplete shipping address.
- Shipment/package marked “Return to Sender”.
- Merchandise/product missing within a shipment with no evidence of tampering.
- Orders not yet marked “Shipped”.
- Custom-order merchandise.
- Merchandise/product packaging is damaged but merchandise/product is still usable.
- Theft after delivery.
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